Marvelbat Privacy Policy - Our commitment to protecting your data

Marvelbat is deeply committed to protecting your personal information and privacy. This privacy policy explains how we collect, use, store, and secure your information.

Last updated: 1 January 2026

Our commitment: Marvelbat gives your privacy the highest priority. We only collect necessary information and never sell it to third parties. All your data is protected by bank-level encryption.

Information collection - what information we collect

Marvelbat collects certain personal information to provide you with the best service and meet legal requirements. We only collect information that is absolutely necessary to manage your account and deliver our services.

1.1 Personal identification information

When you register on Marvelbat, we collect the following information:

  • Full name: as it appears on your government-issued ID
  • Date of birth: For age verification (18+ required)
  • Email address: For account communication
  • Mobile number: For account security and verification
  • Address: to meet legal requirements
  • National ID / Passport: for KYC verification

1.2 Financial information

To process payments and complete withdrawals, we collect:

  • Mobile Banking account number
  • Bank account details
  • E-wallet ID and details
  • Transaction history and amounts

Note: Marvelbat never stores your complete credit/debit card number. All payment information is encrypted and handled by secure payment processors.

1.3 Technical and usage information

  • IP address and geographic location
  • Device information (type, operating system, browser)
  • Cookies and tracking data
  • Game history and betting patterns
  • Login date and time

Data usage - why we collect information

Marvelbat uses your personal information only for specific and legitimate purposes. We never use your information for any other purpose without your consent.

2.1 Account management

  • Creating and managing your Marvelbat account
  • Verifying your identity and age
  • Ensuring account security and preventing fraud
  • Detecting and preventing multiple accounts

2.2 Service provision

  • Providing game and betting services
  • Processing deposits and withdrawals
  • Providing bonuses and promotions
  • Providing customer service and support
  • Maintaining transaction records

2.3 Legal compliance

  • Complying with Anti-Money Laundering (AML) regulations
  • Fulfilling Know Your Customer (KYC) requirements
  • Implementing responsible gaming policies
  • Complying with applicable gaming licenses and regulations

2.4 Communication and marketing

  • Sending account-related notifications
  • Providing information about bonuses and promotions (with your consent)
  • Informing you of important updates and changes
  • Informing you about new games and features

Important: You can opt out of marketing communications anytime from your account settings or by clicking the unsubscribe link in the email.

Data protection - how we secure information

Marvelbat uses industry-leading security measures to keep your personal information safe. We implement technical, administrative, and physical security controls.

3.1 Encryption technology

  • SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption
  • Data storage encryption: Your information is stored in encrypted databases
  • Password hashing: Your password is stored using strong hashing algorithms

3.2 Account security features

  • Two-Factor Authentication (2FA) support
  • Monitoring for unusual login attempts
  • Automatic logout after inactivity
  • Strong password requirements

3.3 Server and network security

  • Hosting in secure data centers
  • Firewall and intrusion detection systems
  • Regular security audits and testing
  • DDoS Protection

3.4 Staff access controls

Information access by Marvelbat staff is strictly limited. Only authorized personnel who need the information for their work have access. All staff members are bound by strict confidentiality agreements.

Our security certifications: Marvelbat is regularly audited by independent third-party organizations and complies with international data protection standards. Your data is in safe hands.

Information sharing - who we share information with

Marvelbat respects your privacy and does not sell or rent your personal information. We only share information in specific circumstances and to the limited extent necessary.

4.1 Service providers

We work with trusted third-party service providers who help us operate our services:

  • Payment processor: To manage deposits and withdrawals
  • Verification services: to verify KYC and age
  • Game provider: To provide gaming services
  • Cloud storage provider: For secure data storage

All third parties are bound by strict confidentiality agreements and receive only the information necessary for their specific tasks.

4.2 Legal requirements

We may disclose your information if:

  • Required to comply with laws, regulations, or legal processes
  • There is a lawful request from government authorities or regulatory bodies
  • Required to investigate fraud, security threats, or illegal activity
  • It is necessary to protect the rights, property, or safety of Marvelbat or users

4.3 Business transfers

If Marvelbat undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. We will notify you before any such change.

Cookies and tracking technology

Marvelbat uses cookies and similar tracking technologies to enhance your browsing experience and optimize our website performance.

5.1 Types of cookies we use

  • Essential cookies: Essential for basic website functionality
  • Performance cookies: To analyze and improve website usage
  • Functional cookies: to remember your preferences and settings
  • Marketing cookies: To display relevant advertisements (with your consent)

5.2 Managing cookies

You can control and delete cookies from your browser settings. However, blocking some cookies may prevent certain features of the website from working properly.

Data retention - how long we keep information

Marvelbat retains your personal information only as long as necessary. The retention period depends on the type of information and why we are processing it.

6.1 Active accounts

As long as your Marvelbat account remains active, we will retain your information to provide services and fulfill legal obligations.

6.2 Closed accounts

After account closure, we retain your information for the following periods:

  • Transaction records: 7 years (as per AML and tax regulations)
  • Verification documents: 5 years (as per regulatory requirements)
  • Communication records: 3 years (for dispute resolution)
  • Marketing information: deleted immediately unless you have given consent

6.3 Data deletion

After the retention period ends, we securely and permanently delete or anonymize your personal information.

Your rights - what you can do

Marvelbat respects your data privacy rights. You have the following rights to control your personal information:

7.1 Right of access

You have the right to know what information we hold about you. You can request a copy of your personal data.

7.2 Right of rectification

If your information is incorrect or incomplete, you can update it from your account settings or contact our support team.

7.3 Right to deletion

You can request to close your account and delete your personal data. However, we may be required to retain some information for legal obligations.

7.4 Right to object and restrict

You can ask us to restrict processing of your data or object to specific uses, particularly for marketing purposes.

7.5 Right to data portability

You can receive your data in a structured, commonly used, and machine-readable format.

7.6 How to exercise your rights

To exercise your data privacy rights:

  • Go to your account settings
  • Contact our customer service team
  • Send an email to [email protected]

We will respond to your request within 30 days.

Children's privacy

Marvelbat is an adult gaming platform. Our services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children.

If we discover that we have collected information from anyone under 18 years of age, we will immediately delete that information and close the account. If you believe we have inadvertently collected information from a minor, please contact us.

Privacy Policy update

Marvelbat may update this privacy policy from time to time to reflect new features, technology, or legal requirements. In the event of significant changes, we will notify you by:

  • Sending an email to your registered email address
  • Displaying a prominent notice on our website
  • Sending an in-app notification to your account

We encourage you to review this page regularly to stay updated with our privacy practices. Continued use of our services after changes means you acknowledge and accept the updated privacy policy.

Have questions or concerns? If you have any questions about this privacy policy or wish to exercise your data privacy rights, contact us. We are here to help and committed to protecting your privacy.

Our privacy protection features

256-Bit SSL Encryption

All your data is protected by bank-grade encryption. No one can intercept or read your information.

We do not sell information

Marvelbat never sells, rents, or commercially shares your personal information with third parties.

Secure data storage

Your information is stored in encrypted databases and hosted in secure data centers.

Strict KYC verification

We follow a strict identity verification process to protect you and all players.

Regular security audits

Our systems are regularly tested and audited by independent third-party organizations.

Your control

You have full control over your data - view, update, or delete it anytime.

What information we collect and why

Type of information Purpose Retention period
Name and address Account verification and KYC compliance 5 years after account closure
Email and mobile Communication and account security 3 years after account closure
Payment information Deposit and withdrawal process 7 years after account closure
Game history Service provision and dispute resolution 3 years after account closure
IP address and device Security and fraud prevention 2 years after account closure

Your privacy is protected. Enjoy playing now!

Join Marvelbat and rest assured that your personal information is protected to the highest standards

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